Role of wheelchair Staff

The purpose of this position is to help non-disabled people who require wheelchair assistance for their comfort as well as to meet the airline's commitment to provide passenger services to its officially disabled passengers. Customer service is a big focus in jobs in the passenger services industry, and tips are both acceptable and expected. Wheelchair Agents are known to boost their earning potential by between $25 and $100 per week when they deliver exceptional customer service (example only).

For those with special needs or those who have been injured, flying can seem like a daunting endeavour. Those with limited mobility are unable to board flights at these times without a wheelchair at airports.Airports now provide wheelchair accessibility due to greater awareness of the unique needs of those with impairments. Those who use wheelchair assistance now have an easier time getting around and can enjoy more enjoyable trips. For those who want to choose wheelchair assistance, airports and airlines now provide a variety of possibilities. To guarantee that you receive a wheelchair at the airport, there are a few actions and precautions that you must take.So let's examine how to obtain a wheelchair at the airport for someone with a disability or accident.

Pre-Flight Preparation

Indeed, you must start making arrangements for wheelchair assistance at airports before you even make travel arrangements. Also, if it's your first flight, getting organised early could be one of the best pieces of advice.You might start by inquiring about the wheelchair assistance policies with your specific airline. Although almost all airlines provide wheelchair assistance at airports, you should look up the relevant rules and regulations to avoid any unforeseen difficulties.

For instance, you must inform IndiGo of your specific needs or requests at least 48 hours before your scheduled departure if you want wheelchair assistance. Also, you can let them know that you need a wheelchair while making a reservation.

This will give you a clearer sense of the criteria for your wheelchair's size at the airport as well as the airline's policy for flying with one. You can either phone one of their helpline numbers or look up this information on their website. After purchasing your tickets, you must get ready for the security procedures at the airport. You must arrive at the airport the day of your flight at least two hours prior to the time of departure.

The airline in question can then be contacted to request a wheelchair facility at the airport. The "Airline Counter" in the "Visitor's Lobby" also offers this service. You will be given a helper or aide once your wheelchair has been approved. You will be led by the assistance through the airport. In airports, you will typically find designated vehicle lanes for your wheelchair. You can use these lanes to quickly get to your terminals, which is a great benefit. If you have a connecting flight, you can also ask the airport workers for wheelchair assistance. Also, most airlines provide pre-boarding services as part of their wheelchair assistance for passengers with special requirements. If you plan to utilise this wheelchair facility at airports, you must let the gate staff know ahead of time. For a smooth boarding experience, you must also arrive early and close to the gate. In addition, airlines will set up aisle chairs, elevators, and ramps to safely and conveniently bring you on board.

In addition to this, certain nations and airlines demand that you obtain travel insurance. In the event that your possessions sustain any form of harm, this helps you maintain your financial security.You should also be ready for the current coronavirus epidemic in addition to this. During COVID-19, you must wear face masks, carry other necessities, and bring your passport and other necessary documents. Thus, you can just relax and follow these simple instructions the next time you're concerned about how to acquire wheelchair help at the airport. This will enable you to travel comfortably and will keep you composed throughout the entire process.

Essential Functions

• At all times, abide by all safety precautions (push wheelchair in a safe location, watch out for other people and carts swerving onto the path, push only one wheelchair at a time, face wheelchairs backward down jetways owing to the ramp's decline, etc.).
• Engage in pleasant interpersonal interactions with other travellers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and procedures.
• Assist passengers in any way required to provide professional passenger relations (e.g., providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights).

Responsibilities

Depending on whether they are standing or sitting, convey people safely from gate to gate, curb to curb, or gate to gate.

• Transfers between planes in the terminal, departing passengers, or arriving passengers.
• Assisting passengers at baggage claims as needed.
• coordinating assignments with the dispatcher (dependent on airport).
• Arrange with gate staff to help any wheelchair-bound customers who require gate staff assistance upon boarding the aircraft.